SATISFACTION AMONG STAGECOACH BUS PASSENGERS IN SCOTLAND RISES TO 92%
- Transport Focus survey shows rise in overall satisfaction with Stagecoach services from 88% to 92%
- Scottish bus passengers more satisfied than those in England
- Call for more to be done to tackle congestion and speed up journey time
The number of Stagecoach bus passengers in Scotland who are satisfied with their journey has risen from 88% to 92%, according to independent research by consumer watchdog Transport Focus.
The results mean that Stagecoach customers are among the most satisfied of any operator in the country.
Passengers travelling with the Perth-based bus and coach operator also recorded improved satisfaction across a number of areas, including journey time, punctuality, the friendliness of the driver, interior cleanliness and the availability of seating.
The results follow continued significant investment by Stagecoach in new low emissions buses and new technology along with the introduction of contactless payments and availability of smart multi-operate schemes across Scotland.
The highest scoring part of the country was in Tayside and Central Scotland where 97% of Stagecoach customers said they were satisfied overall with their journey. In Aberdeen City and Aberdeenshire, 91% of Stagecoach customers reported overall satisfaction and in south-west Scotland, 93% of customers said they were satisfied. 85% of Stagecoach customers in the Highlands said they were satisfied overall,
The results showed that Scottish bus passengers (across all operators surveyed) are more satisfied than last year - and more satisfied overall than bus customers in England - with 91% of passengers reporting they were satisfied with their overall journey. Satisfaction with journey time across Scotland has also improved from 85% to 88% and the value for money score also rose from 68% to 71%.
Stagecoach Managing Director for Stagecoach in Scotland, Robert Andrew, said: “These independent results show we are continuing to deliver an improving service for our customers and are a fantastic endorsement of the hard work of our employees across the UK every day to deliver high-quality, reliable bus services.
“We are working hard, in partnership with other operators and local authority partners to provide easier, more affordable and better joined up journeys but we know we have to do more to deliver even better services for our customers.
“To match the industry’s efforts, we need tougher action from Scottish Government, Transport Scotland and local authorities to address the impact of car congestion which is damaging local air quality, slowing bus journey speeds, holding back our economy, pushing up the cost of transport for local people, and undermining the value of the bus. Tackling this huge issue will open the doors for cleaner towns and cities and allow bus travel to flourish. For example, we see great potential to make better use of the Glasgow urban motorway network to give priorities and faster journey times for the many bus and coach passengers who access the city every day.”
Stagecoach customers in Scotland reported the below increases:
- Journey time – rose from 84% to 90%
- Punctuality –rose from 77% to 80%
- Bus driver greeting / welcome – rose from 81% to 82%
- Interior cleanliness and condition – rose from 83% to 85%
- Availability of seating or space to stand – rose from 89% to 93%
- Two thirds of customers said they were satisfied with value for money
Stagecoach has made a series of improvements to help transform bus travel for customers, including continued investment in new, greener vehicles, the introduction of contactless payments on all buses, smart, integrated ticketing schemes and a greater focus on customer service through the delivery of more convenient purchasing options and better customer information.
For more information about Stagecoach bus services visit www.stagecoachbus.com
News Articles
- Graham + Sibbald Open Dunfermline Office
- Why Should Companies Make the Move to Electric Cars?
- Something for Everyone at Blair Horse Trials 2022
- Blackadders LLP Employment Law Team Shortlisted for the Scottish Legal Awards
- Scotland’s Onshore GDP Decreased by 0.5% in April
- Energy Bill and Tax Rebate Scams on the Rise
- Steel import tariffs extended for two years
- MSPs Back Making Emergency Covid Powers Permanent
- Inflation pushes UK government interest costs to May record
- Second 24-hour rail walkout after talks collapse
- British Airways Heathrow staff back summer strikes over pay
- People cut back on food shopping as price rises bite
- New £2m fund to cut environmental impact of textiles
- New £200 million to back innovative agriculture projects
- Landlord warning over making Covid eviction laws permanent
- G7 Leaders detail $600bn plan to rival China's Belt and Road initiative
- Independent report into funding for tax and welfare devolution
- Scottish councils given powers to run own bus services
- Royal Mail workers to vote on strike over pay
- Scottish film industry projected to grow to £1 billion by 2030
- Scottish Government announces £10m investment in net-zero energy
- 19 October 2023 proposed as date for second Scottish Independence Referendum
- Great Perthshire Festival 2022
- Courier Awards