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AbilityNet - Who we are and What we do

CSR opportunities brochure

About AbilityNet: who are we, and what do we do?

Here at AbilityNet we have a passion for the power of technology to transform lives.  For over 20 years AbilityNet has been helping people of any age and with any disability to use technology to achieve their goals at homeat work and in education. We do this by providing specialist advice services, free information resources and by helping to build a more accessible digital world.

Overview of AbilityNet Free Services:

As a charity AbilityNet exists to change the lives of older and disabled people by helping them to use digital technology.  Our vision is a digital world, equally accessible to all.

We are supported by IBM and Microsoft and offer a range of free services including:

  • The free helpline 0800 048 7642 for technology advice and information.  
  • A nationwide network of more than 300 carefully selected and vetted AbilityNet Tech volunteers who are on hand to offer phone and remote support for groups and individuals. As well as diagnosing and fixing most computer related problems, the tech volunteers can help with sending and receiving emails, using the internet, installing new hardware and software and giving impartial advice on IT equipment and software.   (Previously we also offered free home visits and will continue to do this when restrictions are lifted).
  • Free online expert resources including factsheetswebinars and My Computer My Way, a unique series of step-by-step guides to the many ways you can adjust your laptop, desktop, tablet or smartphone, including changes to your keyboard and mouse.

More about our volunteers:

At a time of social distancing and isolation, technology has never been so important to keep people connected to the outside world, it can help people to gain or regain their independence, for example, by allowing them to shop or bank online. It can prevent isolation, as the internet can connect people via email, Skype or Facetime to family and friends. It also provides something fun and relaxing to do with online games, TV, radio and other entertainment services.  Whilst they are currently not providing support in the home, AbilityNet can provide remote assistance and support

Do you know someone that may benefit?  London-based friends Iva Malaggia and Rosaleen Allen have both found support from AbilityNet tech volunteers

“One of your advisors, Trevor, has been helping me with some very basic computer skills on a tablet that I have hardly touched since it was bought for me as a present from my wife. I suffer from Parkinson’s and it is very difficult for me to concentrate. Trevor has been extremely kind and patient and has opened up a world I hardly knew existed.”

AbilityNet LIVE

In response to the pandemic AbilityNet is running a series of live online events to help share useful information for disabled people and their carers and employers. More details on AbilityNet LIVE, and past recordings are here.

Accessibility Services

AbilityNet’s accessibility services are fundamental to ensuring that the digital world is accessible to all.  We are passionate accessibility and usability experts. 

Our consultants can advise companies and other charities as to how to ensure that their websites, apps and other digital services are accessible to people with all types of disabilities.  We’ll also make sure that they comply with current legislation.  We work with digital teams at every stage of a project, providing the technical insight they need to reach every customer on every platform - giving organisations an end-to-end digital accessibility strategy.

Our website has more detail on the accessibility products and services we provide.  Our team of accessibility consultants and testers work with digital teams in blue-chip companies such as Barclays, Lloyds Bank The FA and Microsoft to design and maintain accessible websites and apps. 

Inspiring events

Now in our 10th year, the AbilityNet Tech4Good Awards recognise organisations and individuals who use digital technology to improve the lives of others and make the world a better place.  We’re the only awards that highlight the wealth of charities, businesses and volunteers across the UK that harness the power of technology to benefit the community.  We’ve worked with BT since 2011 to create these unique Awards and our goal is to shine a spotlight on these inspiring stories and help others learn how they can use technology to do good.

Meet the 2020 winners https://www.tech4goodawards.com/

Now in its 4th year TechShare Pro, organised by AbilityNet, is one of Europe's premier accessibility and inclusive design events, with an engaging blend of inspiration and practical insights, including business strategy, accessibility leadership and digital practice.  This online event, sponsored by Microsoft, runs from 17th-19th November, book your place here https://abilitynet.org.uk/techsharepro

Corporate Social Responsibility (CSR) Opportunities

Be part of creating a digital world accessible to all.  Whatever your size or budget we have a CSR opportunity for you.  The brochure attached shows the full range of opportunities from a one-off donation to help us continue and expand our volunteer network and support, to sponsoring a training session or gift to help expand the knowledge of our volunteer base and reward them for their contribution, right through to a full corporate volunteer scheme.  If you want to know more reach out to our Community Relationship Officer Chris Grant chris.grant@abilitynet.org.uk.

Our impact

Please find our 2019 Impact report here.

How to get help: 

Free phone advice and information line: 0800 048 7642

Email: enquiries@abilitynet.org.uk

Request volunteer support online: https://abilitynet.org.uk/at-home/request-free-it-support-home#home-visit-request

Visit: www.abilitynet.org.uk

How to stay in touch:

Follow us on FaceBook and Twitter @AbilityNet

Sign up to our newsletter and receive 3 emails a week covering webinars, training, events and recent news.

Click here for upcoming free webinars and a catalogue of historic webinars with playback

Click here for details of upcoming training, plus recordings of past training available

Click here to find out about our recent news and blogs.

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